Where is your business based?
-We are located in Los Angeles
Do you have a store I can come to and sample?
-YES..We are a Salon Boutique, but at this time we don't keep hair in stock. Hair is Pre-ordered.
How is my payment being processed?
- All sales are based online only. We do not accept cash or e-checks for orders. You do not need a PayPal account to place an order. You can check out as a guest and use your credit or debit card but billing and shipping address must match
How long is processing, shipping, and handling? Can I pick upmy order?
Please allow 48-72 hrs for processing
5-7 business days for shipping
SHIPPING DOES NOT INCLUDE HOLIDAYS OR WEEKENDS
Do NOT book any appointments prior to having your package as accidents and delays can occur with shipping. For security reasons we do not allow pick ups, if you need expedited shipping services please contact customer service.
How do I track my order?
Once your order is received and check for quality control, your order will be shipped to the address provided during purchase. an email will be sent stating package is on the way!!
THERE ARE ABSOLUTELY NO RETURNS, REFUNDS, OR EXCHANGES! WE STAND BY OUR PRODUCTS, QUALITY GUARANTEED.